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This action couldn’t be completed. Try again later. [OR-CBAT-15] Google map approved solution

The error code [OR-CBAT-15] means there is a problem with your Google Ads account. This can happen if you don't have permission to add a card to your account, or if the card you're trying to add is not valid. It can also happen if the information between your card information and your Google account profile is inconsistent.

 I already have run two billing accounts on the same details, they have been active and taking payments for about 4 years so it's definitely not an issue with my details or bank.


But when setting up a cloud account for client using my details for setup, I get hit with this a OR-CBAT-15 error. I verify my card on my banking app, it says Google has also verified my card, and then I get the spinning wheel of death and it hangs.

Tried with 3 banks and 3 cards, both Mastercard and Visa. Billing support has been useless, they didn't understand the problem.

Answers to this error message from google clouds

1. There is an issue on Google's issue tracker

 marked as won't fix, intended behaviour. So yeah, it's their anti-fraud system that works awfully, for 2 years now I've been trying to open a new account as I changed my email addresses with no luck. Also, support won't do shit from what I've seen.

2. I faced the same problem. It didn't accept both Visa and MasterCard cards somehow. I was getting Contact us Later and OR-CBAT-15 Error.

So, I encountered the problem just by creating another google account and set it up! This way I accessed the cloud.

3. Just tried with 3 differents credit cards and every time I get the same error :confused_face:

Unfortunately we don't have a month to deploy our application.

Hope AWS is on :grinning_face_with_sweat:

4. Verify your payment information: Make sure your card is valid, you have sufficient funds, and your payment information is accurate

Try alternatives: Use a different card, PayPal, or Google Pay 

5. Double-check: Verify your payment information is accurate, card is valid, and you have sufficient funds.
  • Try alternatives: Use a different card, PayPal, or Google Pay.
  • Clear browser data: Delete cache and cookies in your browser.
  • Disable extensions: Deactivate any payment-related browser extensions.
  • Try another device/browser: Use a different device or browser to pay.
  • Check restrictions: Contact Firebase support to rule out account restrictions.
  • Contact support: If all else fails, reach out to Firebase support for further assistance.
Contact Cloud Billing Support

To contact support for a Cloud Billing issue, you must be a Billing Account Administrator on the Cloud Billing account. If you are not a billing administrator, we provide an alternative contact path for certain Cloud Billing issues.

Before you contact Cloud Billing support, consider these other sources of information that might help you resolve Cloud Billing issues.

For Billing Administrators
For Cloud Billing accounts you own, follow this link to contact Cloud Billing Support. Note that you must be a billing administrator on at least one Cloud Billing account to use this contact method.
  • In the Google Cloud console, go to the Help and Support page.

  • Open Help and Support

  • In the Category field, select Billing as the issue category.

  • At the prompt, select Get billing support to access a dedicated billing support site, the Billing assistant.
  • When using the Billing Assistant, if you get an error message when you attempt to contact Cloud Billing Support, consider the following options:
  • Sign into a billing administrator account or ask a billing administrator on the Cloud Billing account to contact support on your behalf.
  • If you use Google Cloud through a reseller or other Google Partner, you must contact them for billing support.
Contact support if you're NOT a Billing Administrator

If you are not a billing administrator on at least one Cloud Billing account, and you don't know how to contact your billing administrator, visit our contact troubleshooter to find an alternative contact option, depending on your issue.

The troubleshooter can help non-billing-administrators contact support for issues like the following:

  • Your Cloud Billing account is suspended.
  • Issues with your form of payment, such as an error message when attempting to add or update a payment method.
  • Your are unable to edit/update/delete your Google Cloud project or resources.
  • You have lost access to your Google Cloud project or Cloud Billing account and you need to regain access.
  • You see unknown charges from Google Cloud on your form of payment and you are unable to stop these charges.


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